Internal Reference Number: FOI_9309
Date Request Received: 24/03/2026 00:00:00
Date Request Replied To: 22/04/2026 00:00:00
This response was sent via: By Email
Request Summary: Patient Portal Implementation and Subject Access Request Volumes
Request Category: Students (Educational)
| Question Number 1: Section 1 鈥� Patient Portal Implementation 1. Does your Trust currently operate a patient-facing online portal that allows patients to access any part of their health record? (Yes / No) 2. If yes, what was the go-live date of the patient portal? 3. If your Trust has decommissioned or replaced a portal, please provide the relevant dates. 4. Which portal system does your Trust use? (e.g. Patient Knows Best) 5. Which of the following record types are currently accessible to patients through your portal? (Please confirm all that apply, and provide the go-live date for each, as some Trusts implement portal content in stages and this may be relevant to data interpretation) o Outpatient letters / clinical correspondence 鈥� Date available from: o Pathology / laboratory results 鈥� Date available from: o Radiology / imaging reports 鈥� Date available from: o Medications / prescriptions 鈥� Date available from: o Discharge summaries 鈥� Date available from: o Other (please list individually as above) 鈥� Date available from: 6. Are any record types withheld from portal access due to clinical safety or governance considerations? If so, please describe the categories withheld without disclosing any patient data. 7. How many patients have been registered on your portal since go-live? Please provide the number of registered patients for each consecutive financial year since launch, stating the year and number. A minimum of two years post go-live is requested where applicable. For example: o Financial year 鈥� number of registered patients o 2022/23 鈥� registered patients o 2023/24 - registered patients o 2024/25 - registered patients 8. If your Trust records any additional measures of portal engagement beyond registered users, please provide this data. (e.g. active monthly users, log-in frequency, number of record views) | |
| Answer To Question 1: Section 1 鈥� Patient Portal Implementation 1. Does your Trust currently operate a patient-facing online portal that allows patients to access any part of their health record? (Yes / No) - Yes 2. If yes, what was the go-live date of the patient portal? - 2022 3. If your Trust has decommissioned or replaced a portal, please provide the relevant dates. N/A 4. Which portal system does your Trust use? (e.g. Patient Knows Best) Dr Doctor 5. Which of the following record types are currently accessible to patients through your portal? (Please confirm all that apply, and provide the go-live date for each, as some Trusts implement portal content in stages and this may be relevant to data interpretation) o Outpatient letters / clinical correspondence 鈥� Date available from: 2022 o Pathology / laboratory results 鈥� Date available from: N/A o Radiology / imaging reports 鈥� Date available from: N/A o Medications / prescriptions 鈥� Date available from: N/A o Discharge summaries 鈥� Date available from: N/A o Other (please list individually as above) 鈥� Date available from: Appointments, Pre-Appointment Assesments/Triage (from 2022) 6. Are any record types withheld from portal access due to clinical safety or governance considerations? If so, please describe the categories withheld without disclosing any patient data - N/A 7. How many patients have been registered on your portal since go-live? Please provide the number of registered patients for each consecutive financial year since launch, stating the year and number. A minimum of two years post go-live is requested where applicable. For example: A. Patient Portal does not operate on a registration model, therefore no information is held and no such data exists 8. If your Trust records any additional measures of portal engagement beyond registered users, please provide this data. (e.g. active monthly users, log-in frequency, number of record views) A. No | |
| Question Number 2: Section 2 鈥� Subject Access Requests To enable meaningful comparison, the following questions ask for SAR data relative to your portal go-live date confirmed in Question 2. Specifically, I am requesting data covering the two full financial years prior to and the two full financial years following that date. 9. How many Subject Access Requests did your Trust receive in each of those four financial years? Please confirm the specific years your response covers. 10. Of those received in Q9, how many were fulfilled in full in each of those years? 11. Of those received in Q9, how many were refused or rejected in each year, and the reasons given. (e.g. information already available via patient portal, request withdrawn, exemption applied) 12. Where your Trust records a breakdown of SAR request types, please provide the number of requests per category for each of those years. If your Trust uses different categories, please provide whatever breakdown is recorded. Common categories may include, for example: o Full medical record o Partial medical record: 1. Imaging / X-rays only 2. Maternity records 3. Specific correspondence or outpatient letters 4. Other | |
| Answer To Question 2: To enable meaningful comparison, the following questions ask for SAR data relative to your portal go-live date confirmed in Question 2. Specifically, I am requesting data covering the two full financial years prior to and the two full financial years following that date. 9. How many Subject Access Requests did your Trust receive in each of those four financial years? Please confirm the specific years your response covers. Medical records 2020/21 = 1178 2021/22 = 1335 2022/23 = 1382 2023/24 = 1598 PACS team - imaging requests 2020/21 = 406 2021/22 = 599 2022/23 = 655 2023/24 = 789 Radiology for legal requests - 2020/21 = 675 2021/22 = 393 2022/23 = 734 2023/24 = 885 10. Of those received in Q9, how many were fulfilled in full in each of those years? Medical records - All PACS team - All 11. Of those received in Q9, how many were refused or rejected in each year, and the reasons given. (e.g. information already available via patient portal, request withdrawn, exemption applied) Medical records - Not required PACS - None refused or rejected 12. Where your Trust records a breakdown of SAR request types, please provide the number of requests per category for each of those years. If your Trust uses different categories, please provide whatever breakdown is recorded. Common categories may include, for example: Please see attached To accompany this answer to question 2 please also see the documents listed below:  FOI 9309 part 12 Q2.pdf | |
| Question Number 3: Section 3 鈥� Correspondence and SAR Disclosure Methods 13. How does your Trust currently disclose SAR responses to patients? Please confirm all methods used and the approximate proportion of disclosures made by each method. (e.g., secure email, CD/USB, physical post, electronically via SAR portal or patient portal) 14. What is your Trust鈥檚 current method for sending routine clinical correspondence to patients? Please confirm all methods used and, where known, when each method was introduced or changed. (e.g. physical post via post room, hybrid mail system, electronic delivery via patient portal, electronic discharge notifications) | |
| Answer To Question 3: 13. Tracked mail (approx. 80%) Electronic e.g. secure email or information sharing system 14. What is your Trust鈥檚 current method for sending routine clinical correspondence to patients? Please confirm all methods used and, where known, when each method was introduced or changed. (e.g. physical post via post room, hybrid mail system, electronic delivery via patient portal, electronic discharge notifications) There is a mixed economy of tracked mail, patient portal, secure email, which varies by service and type of correspondence | |
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