Internal Reference Number: FOI_9537
Date Request Received: 10/07/2026 00:00:00
Date Request Replied To: 03/08/2026 00:00:00
This response was sent via: By Email
Request Summary: IT service desk/helpdesk
Request Category: Private Individuals
| Question Number 1: I am writing to request information under the Freedom of Information Act 2000. Please provide the following information: Is the Trust鈥檚 IT service desk/helpdesk managed by the Trust鈥檚 internal team/s or outsourced in whole or part? | |
| Answer To Question 1: Service desk is managed by trust internal team | |
| Question Number 2: What, if any, elements of the IT service desk/helpdesk and clinical system management are provided through an external managed service provider or external resource? . | |
| Answer To Question 2: None | |
| Question Number 3: Please provide details of any current organisational charts, governance documents, operating models, or role descriptions relating to the Trust鈥檚 IT service desk/helpdesk, including the use of internal staff, contractors, temporary resource augmentation, or managed service providers | |
| Answer To Question 3: See attached chart To accompany this answer to question 3 please also see the documents listed below:  SFT Informatics Department June 26_For FOIs.pptx | |
| Question Number 4: Please provide details of any third-party suppliers, frameworks, or managed service providers currently supporting the Trust鈥檚 service desk and/or helpdesk management and clinical system support functions, including: 鈥� supplier name; 鈥� service provided; 鈥� contract start/end dates; 鈥� procurement framework used (if applicable); and 鈥� annual contract value where held. | |
| Answer To Question 4: None | |
| Question Number 5: Please provide details of any current or planned digital transformation programmes, improvement initiatives or projects related to the delivery of IT service management, IT service desk/helpdesk and end user computing services | |
| Answer To Question 5: Moving to a single service desk across the BSW group - using Halo solution | |
| Question Number 6: Please provide details of any planned or anticipated procurement exercises, contract renewals, workforce expansion programmes, or technology investments relating to IT service management and IT service desk/helpdesk services that are currently approved or in procurement planning documentation | |
| Answer To Question 6: None | |
| Please see Attachments: | |
| To return to the list of all the FOI requests please click here | |
Our staff at SA国际传媒 Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
