Internal Reference Number: FOI_9560
Date Request Received: 17/07/2026 00:00:00
Date Request Replied To: 03/08/2026 00:00:00
This response was sent via: By Email
Request Summary: Trust’s current parking management arrangements
Request Category: Companies
| Question Number 1: Please can you provide the following information relating to the Trust’s current parking management arrangements under the Freedom of Information Act 2000. Where possible, please provide information for all Trust-operated sites. NHS Car Park Management Contracts Contract Details • Please provide the name of the current parking management operator(s) used across all Trust sites. • Please provide the contract start date and expiry date for each parking management contract currently in place. • Please confirm whether any extension options are available within the current agreement and the duration of each extension. • Please provide the procurement framework used to award the contract (if applicable). • Please confirm whether the contract was directly awarded or competitively tendered. • Please provide the annual contract value or estimated total contract value. | |
| Answer To Question 1: The Trust manages all of its car parks with an inhouse Team but purchases the back office functions from APCOA Parking | |
| Question Number 2: Site Information • Please provide a list of all Trust sites where parking management services are provided. • Please provide the approximate number of parking spaces at each site. • Please confirm which sites operate: o ANPR enforcement o Warden patrols o Pay & Display systems o Pay by Phone systems o Barrier systems o Permit systems o CCTV bay monitoring o Staff parking schemes | |
| Answer To Question 2: Site Information • Please provide a list of all Trust sites where parking management services are provided. N/a • Please provide the approximate number of parking spaces at each site. SA¹ú¼Ê´«Ã½ Hospital (SDH) CIRCA 2100 • Please confirm which sites operate: o ANPR enforcement SDH o Warden patrols SDH o Pay & Display systems N/A o Pay by Phone systems SDH o Barrier systems SDH o Permit systems SDH o CCTV bay monitoring SDH (limited) o Staff parking schemes SDH | |
| Question Number 3: Revenue & Financial Performance • Please provide the annual parking income received by the Trust for the last 3 financial years from: o Pay & Display income o Pay by Phone income o Staff permits o Visitor permits o Parking Charge Notices (if revenue shared) • Please provide the percentage revenue share arrangement between the Trust and the operator. • Please confirm whether the operator pays any management fee, rental payment or guaranteed minimum income to the Trust. • Please provide details of any capital investment made by the operator as part of the contract. | |
| Answer To Question 3: Revenue & Financial Performance • Please provide the annual parking income received by the Trust for the last 3 financial years from: o Pay & Display income Pay as you park inc PBP, VAT and PCNS 25/26 £1,240,893 24/25 £1,629,534 23/24 £931,202 o Pay by Phone income Included in the above figure o Staff permits Inc VAT and PCN's 25/26 £778,127 24/25 £907,603 23/24 £724,826 o Visitor permits Income included in Visitor figure above o Parking Charge Notices (if revenue shared) All revenue received by the Trust • Please provide the percentage revenue share arrangement between the Trust and the operator. 100% is received by the Trust • Please confirm whether the operator pays any management fee, rental payment or guaranteed minimum income to the Trust. None of the above • Please provide details of any capital investment made by the operator as part of the contract. None | |
| Question Number 4: Parking Charge Notice (PCN) Information • Please provide the total number of PCNs issued in each of the last 3 financial years. • Please provide the total number of PCNs cancelled in each of the last 3 financial years. • Please provide the number of successful appeals in each year. • Please provide the total amount of PCN revenue collected in each year. • Please confirm the current PCN charge amount and discounted payment amount. | |
| Answer To Question 4: Parking Charge Notice (PCN) Information • Please provide the total number of PCNs issued in each of the last 3 financial years. 2023-2024- 6705 2024-2025- 7982 2025-2026-2627 • Please provide the total number of PCNs cancelled in each of the last 3 financial years. 2023-2024- 1687 2024-2025- 3397 2025-2026- 645 • Please provide the number of successful appeals in each year. 2023-2024- 1074 2024-2025- 1936 2025-2026- 48 • Please provide the total amount of PCN revenue collected in each year. 2023-2024- £69,520 2024-2025- £117,494 2025-2026- £29,695 • Please confirm the current PCN charge amount and discounted payment amount. 90 discounted to £30 | |
| Question Number 5: Operational Performance • Please provide copies of any current KPIs or SLAs used to measure parking management performance. • Please provide details of any service credits or penalties issued against the contractor in the last 3 years. • Please provide details of any major operational issues or disputes experienced with the current operator. • Please confirm whether the Trust has experienced any significant complaints relating to parking management in the last 3 years. | |
| Answer To Question 5: Operational Performance • Please provide copies of any current KPIs or SLAs used to measure parking management performance. KPIs will be used to monitor the performance of the Supplier and the Service with a view that both the Supplier and the Authority will have the opportunity to make suggestions for the improvement of the performance of the Contract and service delivery for the duration of the Contract. Failure to meet a KPI will result in remedial action to get the Supplier back on track. • Response times within 24 hours for maintenance and repairs, including breakdowns and vandalism to equipment, excluding bank holidays and weekends – expected to be 98%. • At least 94% of all number plates recognised (regardless of speed and time of day). • Planned maintenance visits carried out on-time and in accordance with the specification at least 98%. • The Trust should have access to the supplier system at least 98% of the time KPI’s will be reviewed throughout the life of the contract. At discretion of the Trust In the event that the Supplier fails to meet the KPI target for the same KPI on 3 consecutive occasions or on more than 4 occasions during a rolling 9 month period, one of the following outcomes will apply: 1. The Supplier will be back on track and providing a Service in accordance with the KPI’s resulting in the Trust approving a rectification plan. 2. The Trust will reject the rectification plan which could result in the supplier being terminated from the contract (with any associated fees at the expense of the supplier). 3. The issue is escalated to the Dispute Resolution Process and Escalation process as detailed in the SBS Call off Terms & Conditions. • Please provide details of any service credits or penalties issued against the contractor in the last 3 years. Nil • Please provide details of any major operational issues or disputes experienced with the current operator. Nil • Please confirm whether the Trust has experienced any significant complaints relating to parking management in the last 3 years. Nil | |
| Question Number 6: Technology & Systems • Please confirm the parking management software platform currently used by the operator. • Please confirm whether the Trust has access to a live reporting portal or management dashboard. • Please confirm whether the parking systems integrate with any Trust systems. • Please confirm whether EV charging management forms part of the contract. | |
| Answer To Question 6: Technology & Systems • Please confirm the parking management software platform currently used by the operator. Parkway • Please confirm whether the Trust has access to a live reporting portal or management dashboard. Trust does not have live access • Please confirm whether the parking systems integrate with any Trust systems. Parking system does not integrate with Trust systems • Please confirm whether EV charging management forms part of the contract. EV does not form part of the contract | |
| Question Number 7: Staffing & Enforcement • Please confirm whether enforcement is carried out by: o Directly employed wardens o Mobile patrol officers o Third-party subcontractors • Please provide the average number of patrol hours carried out per week. • Please confirm whether parking staff are dedicated solely to the Trust or shared across multiple contracts. | |
| Answer To Question 7: Staffing & Enforcement • Please confirm whether enforcement is carried out by: o Directly employed wardens Hospital employed Carpark Officers o Mobile patrol officers Hospital employed Carpark Officers o Third-party subcontractors Nil • Please provide the average number of patrol hours carried out per week. Circa 100 • Please confirm whether parking staff are dedicated solely to the Trust or shared across multiple contracts. Solely to the Trust | |
| Question Number 8: Procurement & Future Opportunities • Please confirm whether the Trust intends to re-tender the parking management contract upon expiry. • Please confirm whether any soft market testing or preliminary market engagement has taken place. • Please confirm the anticipated procurement route for any future parking management tender. • Please provide the contact details for the person or department responsible for parking contract procurement. | |
| Answer To Question 8: • Please confirm whether the Trust intends to re-tender the parking management contract upon expiry. The Trust is currently reviewing its future requirements and has not yet made a final decision regarding any subsequent procurement or re-tendering arrangements. • Please confirm whether any soft market testing or preliminary market engagement has taken place. As of the date of this response, no formal soft market testing or preliminary market engagement has been undertaken in relation to any future parking management procurement. • Please confirm the anticipated procurement route for any future parking management tender. No procurement route has been formally approved at this stage. Should the Trust decide to procure a replacement parking management service, the procurement approach will be determined in accordance with the Trust's Standing Financial Instructions and applicable procurement legislation and regulations in force at the time • Please provide the contact details for the person or department responsible for parking contract procurement. Enquiries may be directed via the Trust's Procurement Department through the Trust's main contact channels. | |
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