Internal Reference Number: FOI_9599
Date Request Received: 11/08/2026 00:00:00
Date Request Replied To: 04/09/2026 00:00:00
This response was sent via: By Email
Request Summary: Interpreting and translation services
Request Category: Private Individuals
| Question Number 1: Request under the Freedom of Information Act 2000 for interpreting and translation services This is a request for information under the Freedom of Information Act 2000. We would be grateful if the Trust could provide the information set out below. For the purposes of this request, "interpreting" means the conversion of spoken or signed language between a patient or service user and staff, whether delivered face-to-face, by telephone, or by video (video remote interpreting); "translation" means the conversion of written documents from one language into another. Q1. For each of the financial years FY22/23, FY23/24, FY24/25 and FY25/26 (or the most recent available), please state the Trust鈥檚 total expenditure on interpreting services, broken down by delivery mode, and state expenditure on written document translation separately. Please see attached | |
| Answer To Question 1: Please see attached file - no further breakdown by type of service or provider is available. To accompany this answer to question 1 please also see the documents listed below:  FOI 9599.xlsx | |
| Question Number 2: For each of the same four financial years, please state the number of interpreting requests or bookings received, and the number that were fulfilled. Please see attached | |
| Answer To Question 2: Please see attached To accompany this answer to question 2 please also see the documents listed below:  FOI 9599 - Q2.pdf | |
| Question Number 3: Which provider(s) deliver the Trust鈥檚 interpreting services, and what was the annual expenditure with each provider for each of the four financial years? And for each current interpreting contract, please state the date the contract came into effect, its current end date, and whether there is an option to extend (and if so, until when) Please see attached | |
| Answer To Question 3: Language Empire - 2 x 6 months (latest possible end date 30th June 2027. We do not have a breakdown of spend by provider. | |
| Question Number 4: Through which procurement framework(s) or contract(s), if any, are these services commissioned (for example a regional or ICB-level framework, or a local Trust-level contract)? | |
| Answer To Question 4: Language Empire - North of England Commercial Procurement Collaborative (NOECPC) - Language Services (NOE.0583) | |
| Please see Attachments: | |
| To return to the list of all the FOI requests please click here | |
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