Internal Reference Number: FOI_9620
Date Request Received: 24/08/2026 00:00:00
Date Request Replied To: 27/08/2026 00:00:00
This response was sent via: By Email
Request Summary: Ambient voice technology (AI scribes) - products, contracts, usage and safety records
Request Category: Private Individuals
| Question Number 1: Please provide the following recorded information about ambient voice technology (also called AI scribes or ambient documentation tools - software that listens to clinical consultations and drafts notes or letters). If your organisation holds none, questions 2 to 8 can simply be answered "not applicable". Does your organisation currently use, pilot, or hold a contract for any ambient voice technology product? If yes, which product(s) and supplier(s)? Please include any product recorded in your DPIA register or approved for use, whether or not it is currently under contract. | |
| Answer To Question 1: The Trust currently does not have this in place. It is something that is being looked into across the group. | |
| Question Number 2: For each product: the contract start date, end date, and total contract value. If the exact value is withheld under section 43, a banded figure or the Contracts Finder notice reference is sufficient. | |
| Answer To Question 2: N/A | |
| Question Number 3: For each product: the number of licences or seats procured. If the contract is priced by consumption rather than by seat, the units purchased instead (for example hours per year). | |
| Answer To Question 3: N/A | |
| Question Number 4: For each product, and separately from question 3: (a) the number of clinicians trained to use it, and (b) the number of clinicians who actively used it in the most recent month for which you hold data. | |
| Answer To Question 4: N/A | |
| Question Number 5: The number of patient safety incidents recorded in your incident reporting system (for example LFPSE or Datix) in which an ambient voice technology product is referenced, from 1 January 2024 to the date of this request. A count is sufficient. If your system cannot break incidents down to product level, please say so. | |
| Answer To Question 5: None | |
| Question Number 6: For each product: whether it records audio, processes it locally, or transmits it to a third party, and where it is processed and stored (UK, EEA, other). | |
| Answer To Question 6: N/A | |
| Question Number 7: For each product: the retention period for (a) the audio recordings and (b) the transcripts, stated separately, as recorded in your DPIA or contract. | |
| Answer To Question 7: N/A | |
| Question Number 8: Whether patients are informed the technology is in use, and by what mechanism (verbal consent, implied consent, posters, opt-out, other), as recorded in your DPIA or SOP. If recorded, the number or proportion of patients who declined its use in any period for which you hold data. A single figure or "not recorded" is sufficient. | |
| Answer To Question 8: N/A | |
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